Retuns

Custom Products

Most of our pillows and panels are custom products made to order according to your specifications and are not returnable or refundable. We make amazing products and want all of our customers to be thrilled with their orders. If you are concerned about the color or pattern not being perfect for you, please order a swatch first.

Ready-made Products

If you are not completely satisfied with one of our ready-made products, we offer a 90 day return policy (less return shipping and restocking)

 

Addition Notes on Returns

  • We check the quality of all items before they are shipped, but if you receive a custom item that has a manufacturing defect, please contact us and we will replace the item with the exact same item at no charge to you. (note: we will require details of the damage or defect prior to issuing a replacement.)
  • We have been in business and serving the local community for over a decade, but if any event (damage to our warehouse or going out of business) makes it impossible for us to fulfill your order we will refund you in full within 5 business days.
  • If a fabric of trim that you order is on back order, we will notify you by email. You can choose to wait until the item is in stock at which time we will fulfill your order or you can request to cancel your order and we will not charge your credit card.